Refund & Cancellation Policy
Order Cancellation
Customers may request cancellation of an order before production, dispatch, or service commencement.
Cancellation requests must be submitted in writing via email.
Customized Products
Orders involving:
- Customized hardware
- Customized software
- Special manufacturing
- Project-specific configurations
may not be eligible for cancellation once production has commenced.
Refund Eligibility
Refunds may be considered under the following circumstances:
- Duplicate payments
- Order cancellation approved by Enertrak
- Non-delivery due to reasons attributable to Enertrak
Non-Refundable Cases
Refunds shall not be provided for:
- Customized products
- Products damaged due to improper installation or misuse
- Products altered by unauthorized personnel
- Services already rendered
Refund Processing
Approved refunds will generally be processed within 7–15 business days through the original payment method.
Warranty Claims
Warranty-related issues are governed separately under the applicable warranty terms provided with the product.